Welcome to the LuxeMall Help Center. Find answers to common questions and learn how to make the most of your shopping experience.
Getting Started
- Create an account to enjoy a personalized shopping experience.
- Browse our curated categories or use the search bar to find specific products.
- Add items to your cart and proceed to checkout when ready.
- Choose your preferred payment method and confirm your order.
Managing Your Account
- Update your profile information from the Dashboard → Profile section.
- View your order history and track deliveries from Dashboard → Orders.
- Save multiple shipping addresses for faster checkout.
- Manage your wishlist to keep track of items you love.
Payments
- M-Pesa: Instant payment via STK push to your phone.
- Card Payment: Visa, Mastercard, and other debit/credit cards via Stripe.
- Cash on Delivery: Pay when you receive your order (selected locations).
Still need help? Contact our support teamand we'll get back to you within 24 hours.